Michael Okpara University of Agriculture, Umudike values your right to make a complaint. We are committed to fair and where possible, timely complaints’ resolution.

Make your complaints to:

• Or through our website www.MOUAU.Edu.Ng/SERVICOM
• Or email: servicom@mouau.edu.ng
• We commit to acknowledge your complaints within 2 working days.
• We commit to communicate our intended action within 4 working days.
• We will endeavour to resolve any complaint within 2 weeks.

If you are still unhappy or the complaint is not yet resolved, you can contact:

 Your complaints/problems will receive a verbal or written response within 3 working days after complaints were received. Other suggestions/complaints avenues are also provided at the following locations:

• At the entrance of the Administrative Building (Alex Ekwueme Building), MOUAU.
• At the entrance of all College Buildings in MOUAU.
• In our Liaison Office at Abuja.
• On our website www.mouau.edu.ng

Feedback on our Performance

If you have comments or suggestions about the level of service delivery, please let us know through our website www.mouau.edu.ng/servicom or through the addresses above.

Monitoring and Publishing

Michael Okpara University of Agriculture, Umudike is committed to monitoring and reporting on its performance based on periodic assessment of our performance.

• Periodic assessment of our performance using the Evaluation checklist will be regularly analyzed and reported.
• Periodic analyses and publication of customer feedback and reaction.
• Regular analyses and publication of customer complaints and redress activities.

Review of MOUAU Service Charter

Michael Okpara University of Agriculture, Umudike will regularly review this Service Charter as part of her on-going commitment to providing high quality customer services. We invite comments/suggestions from customers, stakeholders and staff as part of this review process.

We shall publish information annually based on internal monitoring and review of the Charter’s effectiveness and external audit within the period.       

Publication

Michael Okpara University of Agriculture, Umudike Service Charter will be widely publicized.

• It will be posted on the University’s website.
• Put in front of the Alex Ekwueme Building (Administrative Building).
• Pasted at each service window.
• Put at the Main gate.
• Put at the University’s Liaison Office at Abuja