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As customers you are entitled to:
- Prompt, courteous, fair and dignified service from staff in accordance with your needs.
- Adequate and relevant information and effective communication.
- Cordial staff-student relationship.
- Adequate consultation where necessary.
- Provision for the special needs people.
- Effective complaints procedure and redress mechanism
You can expect us to:
- Be professional, impartial, fair, honest, and reasonable in all our dealings.
- Provide you with professional advice and information you can rely on.
- Be accountable for our work and answerable for outcomes within our control
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