This is an integrated Service Charter of Michael Okpara University of Agriculture, Umudike (M.O.U.A.U.). This Service Charter sets out the services provided by the Michael Okpara University of Agriculture, Umudike and the standard to which we will perform these services. It tells you how to complain and the means through which you can do so in case of service failure, and details of our commitment to report on these services and regularly review our performance.